Service Delivery Specialist

5 days ago


Edgware, Greater London, United Kingdom Octane Recruitment Full time

Job Description:

As a Service Advisor at Octane Recruitment's client, you will be responsible for delivering exceptional customer experiences while providing expert advice on vehicle maintenance and repairs.

You will be the primary point of contact for customers, handling their queries and ensuring that their needs are met. This requires excellent communication skills, as well as the ability to build strong relationships with customers.

Key Responsibilities:

  • Provide accurate and timely estimates of repair times and costs
  • Offer expert advice on vehicle maintenance and repairs
  • Upsell and cross-sell services and products to customers
  • Work closely with technicians and other team members to ensure seamless service delivery
  • Manage customer expectations and resolve any issues or concerns in a professional manner

Requirements:

  • Excellent communication and interpersonal skills
  • Proven experience in a customer-facing role
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of vehicle maintenance and repairs

What You'll Get:

  • A competitive salary of £28,000 per annum
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • The chance to work with cutting-edge technology and innovative products


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