IT Support Specialist

1 month ago

Birchwood, United Kingdom Daisy Communications Limited Full time
Job Summary

The IT Support Engineer role at Daisy Communications Limited is a key position that requires a strong technical background and excellent communication skills. As the initial point of contact for all user IT issues, you will be responsible for providing timely and effective support to ensure minimal disruption to our business operations.

Key Responsibilities
  • Provide first-line technical support for all IT-related issues, escalating complex problems to senior engineers as necessary.
  • Ensure all helpdesk tickets are updated daily, even if there has been no positive communication with the customer.
  • Collaborate with project engineers to resolve IT issues that fall outside the capabilities of the support/service desk.
  • Develop and maintain a strong understanding of our IT systems, including hardware, software, and network infrastructure.
  • Stay up-to-date with the latest technologies and trends in the IT industry, applying this knowledge to improve our support services.
Requirements
  • Good PC/Laptop hardware and software knowledge.
  • Strong fault-finding skills and ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Knowledge of Microsoft desktop operating systems and productivity suite.
  • Knowledge of server operating systems, active directory, and Microsoft 365 setup.
  • Basic networking knowledge.
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Holiday purchase scheme.
  • £500 referral scheme bonus.
  • Professional development opportunities to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.
About Us

Daisy Communications Limited is a leading provider of telecommunications services, committed to delivering exceptional customer experiences. We are proud to have been awarded a 2-Star accreditation by the Sunday Times Best Companies and voted as the UK's Telecoms company in 2023.

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