Account Manager

4 weeks ago


Essex, United Kingdom Ground Control Full time

Job Title: Account Manager

Job Summary:

We are seeking a highly organized and results-driven Account Manager to join our team at Ground Control. As an Account Manager, you will be responsible for managing client accounts, ensuring all services are delivered according to contractual agreements, and providing exceptional customer service.

Key Responsibilities:

  • Manage client accounts and ensure all services are delivered according to contractual agreements.
  • Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
  • Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
  • Attend regular virtual meetings with clients to keep them informed, resolve issues, and address any concerns.
  • Handle and escalate client complaints as needed, ensuring they are addressed with urgency.
  • Ensure field teams are prepared for upcoming jobs and have all necessary resources in place to deliver services.

Requirements:

  • Proven experience in client management, ideally in an operations or service delivery environment.
  • Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Strong organizational skills, with the ability to manage multiple client accounts and operational priorities simultaneously.
  • Ability to manage data, accounts, and client requests with precision and care.

What We Offer:

  • A supportive entrepreneurial working environment that fosters collaboration.
  • Training, development, coaching, and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
  • Hybrid working opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
  • Two personal choice volunteering days, with your fundraising efforts matched up to £500.

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