Hospitality Operations Manager

1 week ago


Clerkenwell, United Kingdom Universal Business Team Full time

**Universal Business Team: Front of House Manager**

">">About the Role:
"We are seeking a highly skilled and experienced Front of House Manager to join our dynamic team at Universal Business Team."
">">

">Job Summary:

">
  • ">
  • Lead and manage a small team of hospitality professionals, ensuring seamless service delivery.">
  • Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience.">
  • Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations.">
  • Use the event booking system to manage room setups, supplies, and special requests.">
  • Maintain high standards of cleanliness and organisation in all hospitality spaces.">
  • Occasionally arrange and manage additional agency staff during busy periods.">
">

">Key Responsibilities:

">
  1. ">
  2. Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.">
  3. Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.">
  4. Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.">
  5. Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.">
  6. Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.">
">

">Requirements:

">
  • ">
  • Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.">
  • Strong hands-on management experience and a willingness to assist in daily operations.">
  • Excellent communication and interpersonal skills.">
  • Competency in using event booking systems (training provided if necessary).">
  • A focus on delivering a first-class client experience.">
">

">Benefits:

">
  • ">
  • Salary: £43,000 - £47,000 per annum">
  • Hours: 07:00 - 15:00 (flexible depending on workload)">
  • Free Lunch">
  • Pension">
  • Travel allowance">
  • 22 days holiday + bank holidays">


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