Customer Experience Lead

2 weeks ago


Clerkenwell, United Kingdom Universal Business Team Full time

**Job Description:** Customer Experience Lead

We are looking for a highly motivated and organized individual to oversee the smooth running of hospitality services at Universal Business Team.

**Responsibilities:

  1. Lead and manage a small team of hospitality staff to deliver exceptional customer experiences.
  2. Support with daily operations including setting up and clearing down meeting rooms, operating dishwashers, and serving coffee.
  3. Collaborate with the kitchen team to ensure food quality and presentation meet client expectations.
  4. Use the event booking system to manage room setups, supplies, and special requests.

**Requirements:

  • Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
  • Strong hands-on management experience and a willingness to assist in daily operations.
  • Excellent communication and interpersonal skills.
  • Competency in using event booking systems (training provided if necessary).

**Estimated Salary:** £45,500 per annum

**Benefits:** Free lunch, pension, travel allowance, 22 days holiday + bank holidays



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