Customer Experience Lead
2 weeks ago
**Job Description:** Customer Experience Lead
We are looking for a highly motivated and organized individual to oversee the smooth running of hospitality services at Universal Business Team.
**Responsibilities:
- Lead and manage a small team of hospitality staff to deliver exceptional customer experiences.
- Support with daily operations including setting up and clearing down meeting rooms, operating dishwashers, and serving coffee.
- Collaborate with the kitchen team to ensure food quality and presentation meet client expectations.
- Use the event booking system to manage room setups, supplies, and special requests.
**Requirements:
- Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
- Strong hands-on management experience and a willingness to assist in daily operations.
- Excellent communication and interpersonal skills.
- Competency in using event booking systems (training provided if necessary).
**Estimated Salary:** £45,500 per annum
**Benefits:** Free lunch, pension, travel allowance, 22 days holiday + bank holidays
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