Senior Technical Support Specialist
3 weeks ago
Tiger Resourcing Group Seeks Technical Expertise
£65,000
The Tiger Resourcing Group is searching for a highly skilled and proactive 3rd Line Support Engineer to join our IT team. The successful candidate will play a key role in supporting our infrastructure, ensuring the smooth operation of our systems, and maintaining compliance with industry standards such as GDPR and ISO27001.
Key Responsibilities:
- Deliver advanced 3rd line support for escalated issues, troubleshooting and resolving complex IT problems.
- Manage and maintain Microsoft 365, including MS Tenant administration and configuration.
- Handle deployment and management of Intune for device management.
- Oversee and implement VoIP system deployments across the organization.
- Ensure compliance with GDPR and ISO27001 standards, supporting audits and maintaining documentation.
- Administer Active Directory (A/D) and manage user accounts, permissions, and group policies.
- Basic networking setup, troubleshooting, and maintenance, including IP configurations, firewalls, and VPNs.
- Support Sentinel for security monitoring and reporting.
Requirements:
- Proven experience in 3rd line support, with strong skills in Microsoft 365, Intune, A/D, and MS Tenant management.
- Understanding of networking fundamentals and VoIP systems.
- Familiarity with GDPR and ISO27001 standards and experience in maintaining compliance.
- Excellent troubleshooting skills and a proactive approach to problem-solving.
- Strong communication and collaboration skills, with the ability to work closely with internal teams and stakeholders.
The selected candidate will be an integral part of our IT team, contributing to the growth and stability of our infrastructure. If you are a driven individual with a passion for technical support, apply today
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