Hosting Platform Lead

1 week ago

London, Greater London, United Kingdom Xpertise Recruitment Full time £80,000 - £85,000

Job Summary

We are seeking a highly skilled Hosting Platform Lead to join our team at Xpertise Recruitment. As a key member of our IT department, you will be responsible for the day-to-day technical management of our IT hosting platform and leading a team to ensure the provision of a stable and secure hosting platform.

Key Responsibilities

  • Oversee the availability, performance, and capacity of servers, storage, and backup solutions.
  • Ensure comprehensive, up-to-date system documentation to support team operations and knowledge retention.
  • Lead onboarding, compliance, and continuous improvement initiatives.
  • Provide day-to-day technical leadership and manage a team of System Administrators, including development and training plans.
  • Perform hands-on technical work and oversee team workload, projects, upgrades, and operational issues.
  • Manage resource utilisation and prioritise tasks effectively.
  • Oversee platform security, vulnerability remediation, and patching using SCCM, ensuring best practices for availability and security.
  • Work within the ITIL framework, ensuring changes are documented and release processes followed, alongside maintaining system documentation and knowledge base.
  • Collaborate on project design and delivery, ensuring service-ready solutions in Production.
  • Produce reports on the hosting environment and assist with budget planning and execution.
  • Develop and manage a disaster recovery plan in support of business continuity.
  • Collaborate with leadership to create and deliver a vision for hosting services, leveraging IT trends for business value.

Requirements

  • Strong background working within an IT support function and more recently in a hosting team.
  • 1-2 years' experience of leading and managing a team, with the ability to mentor.
  • Strong knowledge of all aspects of Microsoft Windows Server (including DNS, DHCP, DFS, Networking, PowerShell, etc.) and VMware (including vCentre, ESXi, Aria & vSAN).
  • Been part of a global company supporting on-premises data centres.
  • Understanding of three-tier architecture for VMware and Storage arrays.
  • Experience in process automation to drive optimisation and process improvement.

Nice to Have

  • Experience with PRTG Network Monitor, RHEL and Azure Site Recovery.
  • Knowledge and experience within the insurance industry.
  • Experience creating ServiceNow process flows connecting to external systems.
  • Experience in a regulated environment, i.e. financial services/insurance, etc.
  • PowerShell scripting for automation.

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