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Lead Host

1 month ago

London, Greater London, United Kingdom Rosewood UK - Rosewood London Full time

Role Overview

We are seeking a skilled Lead Host to join our reception team at Rosewood London. As a key member of our team, you will be responsible for ensuring our guests have a unique and memorable experience by creating a lasting first impression.

Key Responsibilities

  • Manage the reception team and develop their knowledge, skills, and service to ensure consistent quality of service.
  • Ensure the team is manned appropriately taking into account business forecast and guest expectations.
  • Operate the reception in line with minimal cost while delivering on the brand promise.
  • Deliver all aspects of the guest experience in the reception area according to Rosewood standards.

Requirements

  • Ability to multi-task and delegate effectively to a team of associates.
  • Good understanding of leading and developing people effectively.
  • Organised and proactive in managing tasks in a high-pressure environment.
  • Possess a passion for guest service and take ownership of the guest experience.

Benefits

  • 28 days paid holidays per annum including Bank Holidays.
  • Company pension scheme.
  • 12 complimentary room nights and F&B discount worldwide.
  • Career development opportunities.
  • Free meals on duty.
  • Season ticket loan.

About Holborn Dining Room

A grand brasserie set in the heart of London, Holborn Dining Room serves up Seasonal British cuisine with a twist in a vibrantly bustling dining salon. Combining reclaimed oak with antique mirrors, red leather banquettes with tweed detailing, and two antique patina copper-topped bars.