Lead Host
2 weeks ago
Role Overview
We are seeking a skilled Lead Host to join our reception team at Rosewood London. As a key member of our team, you will be responsible for ensuring our guests have a unique and memorable experience by creating a lasting first impression.
Key Responsibilities
- Manage the reception team and develop their knowledge, skills, and service to ensure consistent quality of service.
- Ensure the team is manned appropriately taking into account business forecast and guest expectations.
- Operate the reception in line with minimal cost while delivering on the brand promise.
- Deliver all aspects of the guest experience in the reception area according to Rosewood standards.
Requirements
- Ability to multi-task and delegate effectively to a team of associates.
- Good understanding of leading and developing people effectively.
- Organised and proactive in managing tasks in a high-pressure environment.
- Possess a passion for guest service and take ownership of the guest experience.
Benefits
- 28 days paid holidays per annum including Bank Holidays.
- Company pension scheme.
- 12 complimentary room nights and F&B discount worldwide.
- Career development opportunities.
- Free meals on duty.
- Season ticket loan.
About Holborn Dining Room
A grand brasserie set in the heart of London, Holborn Dining Room serves up Seasonal British cuisine with a twist in a vibrantly bustling dining salon. Combining reclaimed oak with antique mirrors, red leather banquettes with tweed detailing, and two antique patina copper-topped bars.
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