Senior Investigator

2 weeks ago


London, Greater London, United Kingdom Twitch UK Ltd. - E32 Full time

About the Role



At Twitch UK Ltd. - E32, we're committed to creating a safe and welcoming community for all users. As a Senior Investigator - Trust and Safety Expert, you'll play a critical role in ensuring our platform remains a positive experience for everyone.



Your primary focus will be on investigating complex cases that require in-depth analysis of content, identifying behavioral patterns, and mitigating potential threats to our community. You'll work closely with our Senior Trust and Safety Manager (EMEA) to develop strategies for addressing egregious content, including CSAM, TVEC, and other terms of service violations.



Key Responsibilities


  • Investigate complex cases, analyzing content and identifying behavioral patterns to inform mitigation strategies
  • Collaborate with our Senior Trust and Safety Manager (EMEA) to develop and implement effective solutions for addressing egregious content
  • Work with our XFN partners to respond to urgent escalations and mitigate harms
  • Action appeals, handle government takedown requests, and address legal concerns
  • Demonstrate resiliency to change in a fast-evolving environment and adapt to new challenges
  • Work as part of a globally-dispersed 24/7/365 team, including weekend coverage


Requirements


  • 3-5 years of experience in Trust and Safety, specifically on an operations team
  • Proven experience investigating CSAM cases, legal requests, or TVEC cases
  • Ability to lead large projects across XFN partners
  • Hybrid working arrangement, with flexibility to work from home or our London office
  • Desired languages: Russian, German, Japanese, or Chinese


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