Operations Team Leader
4 weeks ago
Operations Team Leader Role:
CitySprint is actively seeking an experienced Operations Team Leader to oversee the day-to-day operations at our Oldbury Hub site. The successful candidate will be responsible for managing a team of supervisors and colleagues to deliver collective Hub success.
Main Responsibilities:
- Actively manage, support, and develop a team of supervisors and colleagues to deliver the collective Hub success.
- Support the Hub Manager to positively contribute to the success of the Hub through managing and optimising all resources.
- Manage stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
- Proactively manage and resolve direct customer, courier, and control queries by effectively communicating with other departments.
- Ensure all in-house systems are updated accurately and in a timely manner.
- Deputise for the Hub Manager as required.
- Monitor the operational costs and allocation of resources to ensure optimisation of revenue and profit.
- Produce concise reporting and analyse data effectively.
- Proactively support growth through liaising with account management and sales teams.
- Manage and monitor the 'end to end' delivery process ensuring all couriers adhere to CitySprint SLA's and legal requirements.
Requirements:
- Strong customer orientation and ability to build successful customer relationships.
- Full understanding of MS Office - including Excel, Word & PowerPoint.
- Data analysing skills.
- Previous experience in an Operations environment.
- Previous experience using operational systems.
- Full understanding of Hub KPI's & SLA's. Experience managing a team.
CitySprint is committed to providing a positive and inclusive work environment. The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
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