Operations Team Leader

4 weeks ago


Oldbury, Sandwell, United Kingdom CitySprint Full time

Operations Team Leader Role:

CitySprint is actively seeking an experienced Operations Team Leader to oversee the day-to-day operations at our Oldbury Hub site. The successful candidate will be responsible for managing a team of supervisors and colleagues to deliver collective Hub success.

Main Responsibilities:

  • Actively manage, support, and develop a team of supervisors and colleagues to deliver the collective Hub success.
  • Support the Hub Manager to positively contribute to the success of the Hub through managing and optimising all resources.
  • Manage stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
  • Proactively manage and resolve direct customer, courier, and control queries by effectively communicating with other departments.
  • Ensure all in-house systems are updated accurately and in a timely manner.
  • Deputise for the Hub Manager as required.
  • Monitor the operational costs and allocation of resources to ensure optimisation of revenue and profit.
  • Produce concise reporting and analyse data effectively.
  • Proactively support growth through liaising with account management and sales teams.
  • Manage and monitor the 'end to end' delivery process ensuring all couriers adhere to CitySprint SLA's and legal requirements.

Requirements:

  • Strong customer orientation and ability to build successful customer relationships.
  • Full understanding of MS Office - including Excel, Word & PowerPoint.
  • Data analysing skills.
  • Previous experience in an Operations environment.
  • Previous experience using operational systems.
  • Full understanding of Hub KPI's & SLA's. Experience managing a team.

CitySprint is committed to providing a positive and inclusive work environment. The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.



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