Thrifty Branch Management Trainee

4 weeks ago


Farnborough, Hampshire, United Kingdom Thrifty Car & Van Rental Full time

About the Job

We are seeking a highly skilled and motivated Trainee Branch Manager to join our dynamic team at Thrifty Car & Van Rental. As a Trainee Branch Manager, you will play a pivotal role in ensuring the efficient and profitable functioning of our branch, with a primary focus on delivering exceptional customer service.

Main Duties and Responsibilities

  • Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis.
  • Ensure comprehensive training for yourself and colleagues in line with company guidelines.
  • Manage all thrifty processes and procedures in line with audit criteria.
  • Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives.
  • Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager.
  • Maintain effective communication with your Senior Location Manager and colleagues for collective success.
  • Proactively manage your time to ensure branch performance meets targets.

Key Responsibilities

  • May be required to work at another location within a reasonable distance.
  • Uphold GDPR rules and stay vigilant against potential cybersecurity threats.
  • Act as an ambassador for the company, promoting company interests at all times.
  • Ongoing completion of training on our platform.
  • Ensure all accidents/incidents are reported following company guidelines.
  • Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation.

Requirements

  • Ability to handle multiple tasks, prioritize effectively and work under pressure.
  • Self-starter with a positive approach to team development and continuous improvement.
  • Demonstrate excellent customer service and lead by example.
  • Previous experience in the car rental industry or a related field.
  • Excellent communication and administrative skills.
  • Computer skills (email, spreadsheets, and the ability to learn/use in-house systems).
  • Full driving licence (held for 12 months at least).


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