IT Support Specialist
7 days ago
We are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As a key member of our on-site support team, you will be responsible for delivering exceptional customer experience through strong technical skills and a deep understanding of our clients' sites, environments, and technologies.
Key Responsibilities- Provide timely resolution of workstations, mobile, hardware, and software problems within SLAs through effective use of experience, knowledge, and technical resources.
- Follow all processes for use of IT systems, document all actions and activities performed on IT equipment.
- Conform to international key IT processes such as support, change, and asset management (ITIL).
- Work on customer sites, be flexible for traveling to other sites on demand.
- BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
- 3 years of technical experience in IT technical support and/or IT Service Delivery.
- Site-specific language (site-dependent) and English is required.
- A Technical Certification (Microsoft/HP/Dell/CISCO).
- ITIL Certification.
- Microsoft Certified Professional (MCP) or better.
As a member of our team, you will have the opportunity to work with a globally recognized leader in the Tech and IT industry, with a startup mindset that enables us to better our world in the process.
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