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Customer Experience Strategist
2 months ago
Job Summary
LHH Recruitment Solutions is seeking a highly skilled Customer Journey Manager to join our team in Edinburgh. As a key member of our team, you will play a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring, and orchestrating Customer Journeys with a focus on technology and integrating across functions.
Key Responsibilities
- Assist the Product Owner and the broader product team in understanding, measuring, and orchestrating Customer Journeys with a focus on technology and integrating across functions.
- Play a key role in making sense of Customer Journey insight and factoring it into prioritization approaches and design choices.
- Understand and optimize the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
- Be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
- Have experience in making changes to existing Operating Models as well as redesigning new TOM's from scratch.
Requirements
- Have a background in Financial Services or banking.
- Demonstrate experience in Target Operating Model within the Customer Journey banking world.
