Senior Retail Operations Manager

1 month ago


Saint Helier, United Kingdom Ladbrokes Coral Group Full time
Job Description

We are seeking a Senior Retail Operations Manager to join our team at Ladbrokes Coral Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our betting offices.

About the Role:

  • To manage and motivate staff to deliver exceptional customer service and achieve sales targets.
  • To maintain high standards of store appearance, including cleaning and stock management.
  • To ensure compliance with all relevant laws and regulations, including age verification and money laundering.
  • To handle customer complaints and resolve issues promptly and fairly.

Requirements:

  • A minimum of 5 years' experience in retail management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly, including weekends and evenings.
  • Basic maths and computer skills.

Benefits:

  • Competitive salary of £16.21 per hour.
  • Overtime paid at 1.5 times basic rate.
  • Sundays paid at 2 times basic rate.
  • Additional supplements can be earned on top of these.
  • 20 days annual leave, plus bank holidays off or double pay if worked.
  • Sick pay and other benefits.


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