Retail Operations Manager

1 day ago


Saint Anne's on the Sea, United Kingdom Madame Tussauds Full time
Job Summary: We are seeking an experienced Retail Operations Manager to oversee and optimize the day-to-day commercial operations across our Retail, Photography, and Food & Beverage departments at Madame Tussauds Blackpool. As a key member of our management team, you will be responsible for driving revenue growth, ensuring operational efficiency, and delivering exceptional guest experiences. Our ideal candidate will have a proven track record in retail management, with experience in leading high-performing teams and driving business results. A strong focus on customer service and a passion for delivering outstanding experiences are essential for this role. In addition to a competitive salary of £55,000 - £65,000 per annum, we offer a range of benefits, including pension scheme, life insurance, and 25 days' annual leave. If you're a motivated and ambitious individual looking for a new challenge, please apply today.

Responsibilities:
  • Develop and implement strategic plans to drive revenue growth and optimize operational efficiency.
  • Lead and manage a high-performing team, providing coaching, guidance, and support to ensure success.
  • Collaborate with cross-functional teams to deliver exceptional guest experiences and meet business objectives.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing initiatives to drive growth.
  • Maintain a thorough knowledge of market trends, competitor activity, and industry developments to inform business decisions.


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