Senior Evening Hospitality Attendant

3 weeks ago


London, Greater London, United Kingdom Dorchester Collection Full time
Position Overview

We are committed to delivering exceptional service and creating memorable experiences for our guests. As an Evening Room Attendant, you will play a vital role in ensuring the seamless delivery of our hospitality services during the evening hours.

  • Our Evening Room Attendants are responsible for providing exceptional service to our guests, ensuring that every interaction is professional, intuitive, and tailored to their needs.
  • You will be the face of our hotel, representing the Dorchester Collection values of Passion, Personality, Respect, Working Together, and Creativity.
Key Responsibilities

As an Evening Room Attendant, your key responsibilities will include:

  • Providing seamless service to guests, including responding to their requests and needs in a timely and efficient manner.
  • Maintaining a high level of discretion, flexibility, and attention to detail to ensure that our guests receive the highest level of service.
  • Working collaboratively with other departments to ensure that our guests receive a comprehensive and exceptional experience.
What You'll Bring

We are looking for individuals who embody the Dorchester Collection values and possess the following skills and qualifications:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A strong customer service ethic, with a focus on delivering exceptional service and creating memorable experiences.
  • The ability to work effectively in a fast-paced environment, with a high level of flexibility and adaptability.
What You'll Get

As an Evening Room Attendant, you will enjoy a range of benefits, including:

  • Fantastic employee bonus scheme and excellent service charge.
  • Complimentary stays, including breakfast, across the Dorchester Collection hotels.
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
  • Vibrant social events that bring employees together, including summer parties and winter balls.
  • Amazing benefits, such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive private pension scheme.
  • Apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1,000 bonus when you recommend a friend.
  • Access to immediate wellbeing advice, because We Care about our employees.


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