Evening Room Attendant

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Title: Evening Room Attendant

The role of the Evening Room Attendant is to ensure the highest standards of cleanliness and presentation in our guest bedrooms and public areas.

  • Undertake all servicing requirements of our guests, prioritizing memorable personalization.
  • Handle guest requests, belongings, and personal items with care, security, and discretion.
  • Showcase our public areas, maintaining the highest standards of cleanliness.
  • Engage in meaningful conversations to create memorable moments for our guests.
  • Process guest garments and staff uniforms/garments with care.
  • Always prioritize our guests' needs.
Key Responsibilities:

Prepare guest rooms and public areas, ensuring cleanliness and presentation within allocated time frames.

  • Inspect and give back occupied rooms/stay over and departure rooms, adhering to our service standards.
  • Complete audits of occupied rooms and departure rooms.
  • Ensure service areas are kept tidy and clear, coordinating with the HOH porters.
  • Clean and maintain all public areas, including corridors, staircases, guest lifts, guest toilets, and other public areas.
Guest Cloakrooms Assistance:

Provide directions, assist with guest enquiries, and handle guests' property securely, accurately, and efficiently.

  • Liaise with security regarding guest items.
  • Ensure all required items are kept clean and replenished.
  • Clean guest toilets and nearby public areas.
Laundry and Valet Services:

Collect, process, and deliver laundry, dry cleaning, and pressing for guests.

  • Assist with packing/unpacking/room moves for guests.
  • Polish guest shoes.
  • Accurately record and charge all items.
  • Sew and repair garments.
  • Operate laundry equipment correctly.
  • Control linen stocks and linen inventories accurately.
  • Process and distribute staff uniforms, communicating damage and missing items.
  • Ensure all communications with guests are in line with our service standards.
  • Have thorough knowledge of hotel services and facilities to share with our guests.
  • Ensure safe and secure use of master room keys.


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