Night Auditor

1 week ago


London, Greater London, United Kingdom AccorHotel Full time

Job Title: Night Auditor - Front Desk Expert

Location: London Excel

We are looking for a skilled Night Auditor to join our team at Novotel London Excel. The ideal candidate will be responsible for ensuring the smooth operation of our hotel during night hours, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:

  • Front Desk Operations: Manage the front desk area, handling guest check-ins, check-outs, and resolving any issues that may arise.
  • Guest Relations: Foster strong relationships with guests, responding to their needs and concerns in a professional and friendly manner.
  • Night Audits: Conduct thorough audits to ensure the accuracy of financial transactions and identify areas for improvement.

Requirements:

  • Experience: Prior experience in a similar role or in customer-facing services is essential.
  • Skills: Excellent communication and problem-solving skills, proficiency in Opera or related systems, and ability to work independently.
  • Educational Background: Must have the right to work in the UK.

Benefits:

  • Pension Scheme: Access to a comprehensive pension scheme.
  • Service Charge: Eligibility for a service charge.
  • Discount Card: A discount card for use in Accor Hotels worldwide.
  • Complimentary Stays: Complimentary stays in UK hotels (subject to availability and T&Cs).
  • Training & Development: Opportunities for training and development within the company.
  • Additional Holidays: Additional holidays with service.
  • Recommend a Friend Scheme: Incentives for recommending friends.
  • Employee Advisory Service: Access to an employee advisory service.

Estimated Salary: £25,000 - £30,000 per annum.



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