Night Audit Specialist
2 weeks ago
Sofitel London St James seeks a Night Auditor to provide exceptional service to guests during their stay. This role involves ensuring seamless check-ins, handling requests, and providing personalized experiences.
About the RoleThis is a key position within our Front Office team, requiring strong communication skills, attention to detail, and a proactive attitude. As a Night Auditor, you will work closely with the Night Manager to process audits and contribute to a positive guest experience.
Responsibilities- Greet and check-in guests while delivering exceptional service
- Take initiative to create personalized experiences for guests
- Promote hotel facilities and amenities to enhance the guest's stay through up-selling
- Assist the Night Manager in processing night audit tasks
To succeed in this role, you will need:
- A service-focused personality and prior experience in hospitality is an asset
- Familiarity with Opera or similar systems
- Fluency in English, with additional languages a plus
- Proficiency in Microsoft Excel and strong attention to detail
- A willingness to learn and develop as part of our dynamic team
- The legal right to work in the UK, as this position is not eligible for sponsorship
We offer a competitive salary of £25,000 per year, departmental incentives, and a bonus of £1,300 annually. Our benefits package includes:
- An Employee Benefit Card offering discounted rates at Accor properties worldwide
- Free stays in the UK or Ireland (4 nights/year)
- Sofitel Experience: enjoy a luxurious night at our hotel, complete with breakfast
- Complimentary meals while on duty
- Special rates in F&B, rooms, and spa
- Be part of the largest hospitality group in Europe
- Exceptional training and development opportunities through our Apprenticeship Program
- Global growth opportunities
- Employee Assistance Program with 24/7 GP access
- Making a difference through Corporate Social Responsibility and being part of positive change
- Social events and activities
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