Boutique Manager

1 month ago


London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Boutique Manager Job Description

We are seeking a highly motivated and experienced Boutique Manager to join our team at Monica Vinader. As a key member of our retail leadership team, you will be responsible for driving sales, exceeding targets, and delivering exceptional customer experiences.

Key Responsibilities:

  • Drive and exceed sales budgets through exceptional customer service and building strong client relationships
  • Develop and implement action-oriented business plans to maximize store efficiency and team performance
  • Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximized
  • Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency in approach through your sales team
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business and set an example for your team to follow

Requirements:

  • Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
  • A demonstrated passion for customer service and delivering exceptional customer experiences
  • People management skills and an ability to deal with escalations effectively
  • Commercial awareness with a track record of improving sales, KPIs, and driving targets
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure in a fast-paced environment with a flexible approach
  • Organized with an ability to produce quality work within deadlines
  • Proactive approach with a solution-focused mindset at all times

About Monica Vinader:

We are a leading accessible luxury brand, committed to delivering outstanding quality, design, and customer service. Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design, and customer service. We are customer-obsessed, caring, fast-paced, exceptional, and commercial.



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