Assistant Boutique Manager

3 days ago


London, Greater London, United Kingdom Jo Malone London Full time
Assistant Boutique Manager Role at Jo Malone London

Becoming part of Jo Malone London team as Assistant Boutique Manager means being part of a dynamic and fast-paced retail environment, where creativity and innovation thrive. As Assistant Boutique Manager, you will play a vital role in supporting the Boutique Manager and Sales Advisors to achieve sales, customer service, and operational targets. Your primary responsibility will be to lead, coach, and develop the team to deliver exceptional results and maintain a high level of customer satisfaction. You will also be accountable for the smooth running of the store and will be actively involved in creating and executing in-store events and experiences to engage customers and drive sales.

Key Responsibilities:

Sales and Customer Service:
• Coach and develop Sales Advisors to achieve sales and customer service targets
• Provide inspirational, authentic, and personalized customer service
• Deliver exceptional customer experiences and ensure customer satisfaction
Store Operations:
• Implement and maintain high standards of store appearance and presentation
• Maintain accurate inventory management and cash reconciliation records
• Ensure compliance with company policies and procedures
Events and Experiences:
• Plan, create, and execute in-store events and experiences that engage customers and drive sales
• Collaborate with the Boutique Manager to develop and implement event strategies
Team Development:
• Develop and implement training programs to enhance team skills and knowledge
• Coach and mentor Sales Advisors to achieve their full potential
Competencies:
• Proven retail experience at Supervisor or above level, preferably within beauty
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in Microsoft Office and other relevant tools

We are an equal opportunities employer and welcome applications from candidates who share our commitment to diversity and inclusion. If you are an ambitious and high-performing self-starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term and fulfilling career with a leader in prestige beauty.



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