Transportation Support Specialist
22 hours ago
XPO Logistics is seeking a skilled and motivated individual to fill the role of Despatch Clerk in our Milton Keynes office. As a key member of our team, you will be responsible for coordinating the transport operations and ensuring efficient delivery of our services.
About The Role
This is an exciting opportunity to work on a key contract for one of the biggest logistics companies in the industry. You will be working closely with our team to despatch drivers on a nightly basis, enter data into various spreadsheets and update our TMS system.
Main Responsibilities:
- Support and coordinate the transport operations.
- Despatch drivers on a nightly basis.
- Enter Drivers & Agency times on various spreadsheets.
- Update our TMS system.
- Entering data to complete performance and scanning.
- Daily completion of trackers.
- Ensure all administrative traffic duties are carried out to a high level of accuracy and professionalism.
- Ensure that details of vehicle accidents are escalated to line management.
- Record defected vehicles on traffic sheets.
- Follow the procedure for damaged deliveries.
- Use all IT-based systems in the effective delivery of the role including EMS/ SHARP/EVOTIX/TACHOMASTER.
- Ensure appropriate communication methods are used to provide information to both internal and external customers, e.g., debrief of drivers, dealing with customer issues, displaying the highest standards of customer service.
Requirements:
- Working knowledge of driver hours regulations.
- Good geographical knowledge of the UK.
- Knowledge of Health and Safety requirements.
- Operational understanding of team roles.
- Excellent IT skills (Word, Excel, Outlook).
- Effective communication skills (verbal and written).
- Ability to work under pressure and react quickly to customer requirements.
- Effective Customer Service Skills.
- Ability to take a creative approach to problem solving.
- Previous experience within a transport/logistics organization would be an advantage.
- Experience of managing conflicting priorities in a fast-moving environment.
Benefits Package:
You will receive a highly competitive salary of up to £25,438 per annum, paid at time and a half for overtime. Additionally, you will benefit from 20 days holidays (plus bank holidays), access to high street discounts, cycle to work scheme, workplace pension and many other perks.
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