Customer Experience Manager

1 week ago


Isleworth, Greater London, United Kingdom DiverseJobsMatter Full time

We are seeking a skilled and experienced Customer Experience Manager to join our team at Terminal 5.

In this role, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty, while also improving operational efficiency and effectiveness.

Your key objectives will include:

  • Developing and implementing customer-centric strategies to improve customer satisfaction and loyalty.
  • Leading a team of customer colleagues to deliver high levels of customer satisfaction and operational performance.
  • Collaborating with cross-functional teams to identify areas for improvement and implement changes.
  • Maintaining a strong focus on safety, adhering to regulatory requirements, and ensuring compliance with company policies.

The estimated salary for this position is around £55,000 - £75,000 per annum, depending on experience.



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