Customer Experience Technician

1 week ago


Isleworth, Greater London, United Kingdom Citron Talent Acquisition Team Full time

We are seeking an experienced Customer Experience Technician to join our team. As a Customer Experience Technician, you will play a crucial role in delivering exceptional customer experiences through quality-driven work.

Job Description:

You will be responsible for ensuring all installations, removals, repairs & services are completed within the time frames of the customer care policy. You will work closely with the Regional Branch Management to achieve operational targets and KPIs. Your commitment to health and safety and your ability to adapt to changing situations will be essential in maintaining our high standards.

Key Responsibilities:

  • Installation & Maintenance: Install, maintain, and repair electrical products to BS7671 Standards (18th Edition)
  • Operational Support: Provide timely and effective support to ensure smooth operations
  • Customer Service & Quality Assurance: Ensure exceptional customer experiences through quality-driven work
  • Health & Safety Compliance: Adhere to stringent health and safety protocols to ensure a safe working environment

Required Skills & Qualifications:

  • NVQ level 3 or City & Guilds 2360/2330 part 1 & 2
  • City & Guilds 18th Edition (or willingness to take necessary training)
  • A full UK driving license held for at least 12 months
  • Less than 6 penalty points and no IN or DD endorsements of less than five years
  • City & Guilds 2391 inspection & testing is advantageous
  • Successful applicants will be subject to an Enhanced Disclosure and Barring Service (DBS) check
  • National travel may be required
  • Patience – this role involves travelling during peak periods
  • Comfortable working within the washroom environment for male, female, and unisex users
  • Professional conduct is key to this role

Salary: The salary for this role is £52,000 - £62,000 per annum, depending on experience.



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