Customer Experience Director

2 days ago


Isleworth, Greater London, United Kingdom Lampton 360 Limited Full time
Customer Experience Director

We are seeking an experienced Customer Experience Director to lead our team at the Isleworth site. As a key member of our operations team, you will be responsible for ensuring a safe and enjoyable customer experience.

Your focus will be on wet side operations, managing Lifeguarding team performance, health, and safety on poolside. You will proactively coordinate wet side activities, provide guidance to staff members, and ensure compliance with health and safety protocols.

In this role, you will work closely with the Lifeguarding teams to promote a positive and supportive work environment, maintaining high standards of customer service and operational efficiency.

You will be responsible for coordinating logistics, including staff scheduling, training, and equipment management. Your strong organizational skills and ability to multitask will be essential in achieving these objectives.

The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience. If you have a proven track record of successfully managing teams and improving operational efficiency, we would like to hear from you.



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