Resident Liaison Officer
2 days ago
As a Customer Support Adviser at Selwood Housing, you will be responsible for providing exceptional customer service and support across various touchpoints.
Your main objective will be to respond promptly and professionally to customer queries and concerns, while also coordinating and managing repairs and maintenance services on their behalf.
Main Responsibilities- Provide timely and effective responses to customer enquiries via phone, email, or in-person.
- Collaborate with internal teams to ensure seamless delivery of services and resolve any issues efficiently.
Requirements and Qualifications
- Excellent communication and interpersonal skills, with a proven ability to work effectively with diverse stakeholders.
- Strong organisational and time management skills, with a focus on meeting deadlines and exceeding customer expectations.
- Technical proficiency in Microsoft Office, including Word and Excel, with experience in using CRM systems.
- A degree-level qualification in a related field or equivalent experience.
Our Benefits Package
- A competitive annual salary of £25,000, aligned with industry standards.
- A flexible benefits package, including a cycle to work scheme and access to employee assistance programmes.
- Opportunities for ongoing learning and development, with a focus on enhancing your skills and career prospects.
- A collaborative and supportive work environment, fostering a positive and inclusive culture.
About Our Organisation
Selwood Housing Group is a forward-thinking not-for-profit housing association committed to making a positive impact in our community.
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