Hospitality Specialist
4 weeks ago
We are seeking a skilled Guest Services Assistant to enhance our hospitality experience. As a key member of our team, you will be responsible for ensuring an exceptional guest experience from the moment they arrive.
Your duties will include managing reception tasks, providing warm welcomes to guests, and facilitating a seamless check-in process. You will also be responsible for maintaining a welcoming atmosphere in our facility, ensuring guests feel valued and attended to. Additionally, you'll be responsible for preparing and serving coffee to guests, ensuring they start their day on a positive note.
Key Responsibilities:
• Manage reception tasks and provide exceptional customer service to guests.
• Facilitate a seamless check-in process and maintain a welcoming atmosphere in the facility.
• Prepare and serve coffee to guests, ensuring a positive start to their day.
Requirements:
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and maintain a calm demeanor under pressure.
• Basic knowledge of food safety and health and safety procedures.
• Ability to read and follow company manuals and procedures.
Benefits:
• Monday to Friday working hours available.
• Flexible working hours and the potential of condensed shifts.
• Free meal provision while on shift.
• Training and development opportunities, including NVQ apprentice scheme and WSET courses.
• 28 days annual leave with an additional day each year up to 33 days.
• The opportunity to have your birthday off, every year.
• Discounts and cashback from a wide range of retail and leisure outlets.
• The annual BM Caterers Summer party and FOODIES awards, as well as site-based summer and winter parties.
• Regular team events.
• Life assurance and an employee assistance programme.
• Cycle2work scheme - upfront loan for the necessary equipment.
• Being part of a team that made the 'Best Companies' to Work For list 7 years running.
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