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Technical Support Specialist for Retail and Hospitality Industry

2 months ago

Slough, Slough, United Kingdom nGeneration Full time
About the Role
Are you a skilled Field Service Engineer looking to take your career to the next level? Do you have experience in fault-finding hardware and software applications, as well as excellent client-facing skills?

nGeneration is seeking a talented Technical Support Specialist to join our team. As a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware. You will work closely with our team to ensure that all tasks are completed efficiently and effectively.

We offer a competitive salary of £29,057 per annum, including an on-call supplement and outer London living weighting allowance. Our full-time, permanent position offers 13 hour shifts, with a 3 days on, 3 days off rota basis (inclusive of weekends and bank holidays). A full UK manual driver's license is essential for this role.

The ideal candidate will have previous experience in IT technical support, electronic equipment installation, telecoms, or broadband engineering, or a similar environment where they have installed, supported, and troubleshooted electronic/technical devices/hardware. Experience with EPoS training would be highly desirable, but not essential as additional training will be provided.

A technical mindset, logical and methodical approach to troubleshooting, and knowledge in identifying faults with data network cables are essential for success in this role. If you are a motivated and experienced Field Service Engineer looking for a new challenge, we encourage you to apply.