Technical Support Specialist

3 weeks ago


Derby, Derby, United Kingdom Blue Square Full time
Unlock Your Potential as a Technical Support Executive

At Blue Square, we're passionate about delivering exceptional customer experiences that drive business growth. As a Technical Support Executive, you'll play a vital role in ensuring our customers receive top-notch support for their Samsung devices.

Key Responsibilities:
  • Maximize customer satisfaction by analyzing defects, providing solutions, and improving repair capabilities.
  • Provide prompt services for quality issues, pre-evaluating and distributing content on serviceability.
  • Develop and maintain frontline expertise, ensuring flawless execution of key tasks across the Field Network.
  • Identify and resolve technical issues in a logical and methodical way.
  • Work with the team to ensure retail partner KPI and process adherence, delivering excellent performance results on key metrics.
  • Pre-empt service-related issues by assessing risk factors and developing guides and content on new models and functions.
Requirements:
  • Strong organizational skills, attention to detail, and multitasking abilities.
  • Deep understanding of Android and Windows Operating Systems, with experience in Mobile and Note PC repair.
  • Ability to analyze large data sets and generate reports.
  • Excellent communication and interpersonal skills, with a strong focus on confidentiality.
  • Self-motivated and autonomous, with a tenacious approach to problem-solving and strong business relationships.
  • UK driver's license and proficiency in internal systems.
What We Offer:
  • Competitive salary: £32,000-£36,000 per annum.
  • 15% performance bonus.
  • Company car.
  • Company sick pay.
  • Samsung discounts.
  • Life assurance: 4 times annual salary.
  • Perkbox (Rewards Portal).
  • ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher.
  • Development opportunities.

We're committed to supporting our employees' growth and well-being. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you.



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