Technical Support Specialist
3 weeks ago
At Blue Square, we're passionate about delivering exceptional customer experiences that drive business growth. As a Technical Support Executive, you'll play a vital role in ensuring our customers receive top-notch support for their Samsung devices.
Key Responsibilities:- Maximize customer satisfaction by analyzing defects, providing solutions, and improving repair capabilities.
- Provide prompt services for quality issues, pre-evaluating and distributing content on serviceability.
- Develop and maintain frontline expertise, ensuring flawless execution of key tasks across the Field Network.
- Identify and resolve technical issues in a logical and methodical way.
- Work with the team to ensure retail partner KPI and process adherence, delivering excellent performance results on key metrics.
- Pre-empt service-related issues by assessing risk factors and developing guides and content on new models and functions.
- Strong organizational skills, attention to detail, and multitasking abilities.
- Deep understanding of Android and Windows Operating Systems, with experience in Mobile and Note PC repair.
- Ability to analyze large data sets and generate reports.
- Excellent communication and interpersonal skills, with a strong focus on confidentiality.
- Self-motivated and autonomous, with a tenacious approach to problem-solving and strong business relationships.
- UK driver's license and proficiency in internal systems.
- Competitive salary: £32,000-£36,000 per annum.
- 15% performance bonus.
- Company car.
- Company sick pay.
- Samsung discounts.
- Life assurance: 4 times annual salary.
- Perkbox (Rewards Portal).
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher.
- Development opportunities.
We're committed to supporting our employees' growth and well-being. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you.
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