Property Services Coordinator
4 weeks ago
About Us
">At AWD online, we are committed to providing exceptional property management services to our clients. Our team of experienced professionals works tirelessly to ensure that all properties are managed efficiently and effectively.
">We are seeking a highly skilled and experienced Housing Operations Specialist to join our team. The successful candidate will be responsible for delivering excellent property management services within Specialist Housing (Keyworker Sector), including multi-occupancy and self-contained dwellings.
">The ideal candidate will have previous experience in property management, with a proven track record of problem-solving for residents and understanding their needs. They will also possess excellent verbal and written communication skills, as well as good IT knowledge, including Outlook, Word, and Excel.
">This is an exciting opportunity for a motivated and organized individual who is passionate about providing exceptional customer service. As the Housing Operations Specialist, you will work closely with our team to ensure that all residential properties are managed efficiently and effectively.
">Key Responsibilities:
">- ">
- Participate in the allocation of rented accommodation to applicants, including issuing tenancy paperwork, collection of payments, and management of void units to minimize rental loss.">
- Manage end-of-tenancy processes, including processing notices to vacate, managing rental accounts, arranging rent refunds, inspecting properties, and releasing deposits.">
- Provide excellent customer service, resolving complaints and issues raised by residents, and offering advice and guidance.">
- Conduct regular estate and property inspections, maintaining accurate records, and taking action to address any issues.">
- Monitor contractor performance at schemes and provide feedback to stakeholders on any deficiencies.">
- Deliver residential property management duties, ensuring high levels of customer satisfaction at all times.">
Requirements:
">- ">
- Full UK driving license and access to a vehicle.">
- Previous experience in property management.">
- Excellent customer service skills and ability to resolve conflicts.">
- Good IT knowledge, including Outlook, Word, and Excel.">
- Proven ability to work independently and as part of a team.">
Benefits:
">- ">
- A competitive salary of £34,400 per annum (FTE) / Actual Annual Salary of £29,486.">
- 25 days holiday (plus bank holidays) increasing up to 28 days with 3 years of service.">
- Up to 8% contributory pension.">
- Investment in your learning and development.">
- Cycle to Work Scheme.">
Location: Oxford, Oxfordshire
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