Residential Property Services Manager
1 day ago
We are seeking a skilled and experienced Residential Property Services Manager to join our team at AWD online in Oxford, Oxfordshire.
This is a fantastic opportunity to work with a well-established housing association, delivering high-quality property management services and ensuring excellent customer satisfaction.
Key Responsibilities:
- To manage allocated rented accommodation, including issuing tenancy paperwork, collecting payments, and minimizing rental loss.
- To coordinate the end of tenancy process, including processing notices to vacate, managing rental accounts, and arranging rent refunds as necessary.
- To serve as the primary point of contact for customers, resolving complaints and issues promptly, and providing guidance and advice.
- To conduct regular estate and property inspections, maintaining accurate records, and taking action to address any issues identified.
- To monitor contractor performance, providing feedback to stakeholders on any performance deficiencies.
- To deliver residential property management duties, ensuring high levels of customer satisfaction, and addressing customer disputes and anti-social behavior.
- To facilitate effective communication with Operational Teams, customers, and partnering Trusts, as required.
Requirements:
- A full UK driving license and access to a vehicle.
- Previous experience in property management, ideally with a focus on front-line customer service.
- A proven track record of problem-solving for residents and understanding their needs.
- Excellent verbal and written communication skills, as well as strong interpersonal abilities.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and ability to compile and write reports.
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
- A willingness to study towards professional membership/qualification, such as CIH or IRPM.
What We Offer:
- A competitive annual salary of £34,400 (equivalent to £29,486 actual salary) plus generous benefits.
- 25 days holiday (increasing up to 28 days with 3 years of service), plus bank holidays.
- Up to 8% contributory pension.
- Ongoing investment in your learning and development.
- An annual allowance of up to £300 for health and lifestyle benefits.
- Cycle to Work Scheme.
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