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Leader in Patient Advocacy

1 month ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Join our team at University Hospitals Birmingham NHS Foundation Trust as a Patient Relations Manager.

Key Responsibilities

As the Patient Relations Manager, you will be responsible for leading a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.

  1. Lead and support your team, managing workloads, performance, and development.
  2. Provide expert advice to staff and colleagues on handling complaints and implementing improvements.
  3. Analyse feedback and complaints data to identify trends, highlight areas for improvement, and report on performance to internal stakeholders.
  4. Deliver training and education on complaints handling to ensure staff are equipped with the skills and knowledge to provide excellent service.
About Our Organisation

We are a leading NHS Foundation Trust in the UK, committed to creating the best place for staff to work. Our commitment includes investing in staff health and wellbeing, offering flexible working, and providing training and development opportunities.

The ideal candidate will have:

  1. An in-depth understanding of the complaints regulations and the Trust's Patient Relations policy and procedures.
  2. Experience of collating, analysing and reporting complex data.
  3. Experience of building effective contacts and networks.
  4. Specialist knowledge of PALS and complaints practice, policies and compliance requirements.
  5. Understanding of the issues and policies around inclusion.

This role offers the opportunity to make a real difference in patient care and experience.

Requirements

We require:

  • A strong leadership background with experience of managing teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyse complex data and identify trends.
  • Knowledge of PALS and complaints practice.

The estimated salary for this role is £61,250 - £81,250 per annum, depending on experience.