Front of House Team Lead

2 weeks ago

Thame, Oxfordshire, United Kingdom DoubleTree by Hilton Oxford Belfry Full time
Front of House Manager

About the Role

We are seeking a highly skilled and experienced Front of House Manager to join our team at DoubleTree by Hilton Oxford Belfry. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities

  • Manage the front office team to provide outstanding guest service and ensure a high level of customer satisfaction
  • Review room allocation and advise guests on rates, packages, and promotions
  • Handle guest issues and complaints in a professional and courteous manner
  • Maximize revenue through effective room sales and upselling

Requirements

  • Previous experience in a front office, reception, or front of house position
  • People management experience and ability to lead a team
  • Quality and standards driven with a focus on delivering exceptional guest service
  • Outstanding customer service skills and conflict resolution abilities

What We Offer

As a Front of House Manager at DoubleTree by Hilton Oxford Belfry, you will enjoy a range of benefits including:

  • Free health club membership
  • Discounts across The QHotels Collection
  • Hilton Worldwide discounts
  • Family and friends discounts in hotels across The QHotels Collection
  • Support with training and professional qualifications
  • Access to an Employee Assistance Program
  • Refer a friend scheme
  • Free parking

Live in Accommodation Available

We offer a range of benefits and perks to make your career with us rewarding and enjoyable. If you are a motivated and experienced Front of House Manager looking for a new challenge, we would love to hear from you.

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