Front of House Manager
1 week ago
Unlock Your Potential in a Dynamic Front of House Role
We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Manager at DoubleTree by Hilton Oxford Belfry. As a key member of our reception team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities:
- Provide outstanding guest service and ensure a warm welcome to our hotel
- Manage room allocations, advise on rates, packages, and promotions
- Resolve guest issues and complaints in a professional and courteous manner
- Maximize revenue through effective upselling and cross-selling
- Lead and motivate the reception team to achieve high standards of service
What We Offer:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Hilton Worldwide discounts
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Live in Accommodation Available: We offer a range of accommodation options for our team members, including live-in apartments and houses.
About Us: DoubleTree by Hilton Oxford Belfry is a 4-star hotel located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel features a Spires restaurant, bar & lounge area, and leisure facilities including a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.
Join Our Team: If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you. Please submit your application, and we will be in touch to discuss this exciting opportunity further.
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