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Front of House Manager

2 months ago

Thame, Oxfordshire, United Kingdom DoubleTree by Hilton Oxford Belfry Full time

Unlock Your Potential in a Dynamic Front of House Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Manager at DoubleTree by Hilton Oxford Belfry. As a key member of our reception team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:

  • Provide outstanding guest service and ensure a warm welcome to our hotel
  • Manage room allocations, advise on rates, packages, and promotions
  • Resolve guest issues and complaints in a professional and courteous manner
  • Maximize revenue through effective upselling and cross-selling
  • Lead and motivate the reception team to achieve high standards of service

What We Offer:

  • Free health club membership (T&Cs apply)
  • Discounts across The QHotels Collection
  • Hilton Worldwide discounts
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

Live in Accommodation Available: We offer a range of accommodation options for our team members, including live-in apartments and houses.

About Us: DoubleTree by Hilton Oxford Belfry is a 4-star hotel located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel features a Spires restaurant, bar & lounge area, and leisure facilities including a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

Join Our Team: If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you. Please submit your application, and we will be in touch to discuss this exciting opportunity further.