Fitness and Membership Experience Specialist
4 weeks ago
At Frasers Group, we're passionate about delivering exceptional customer experiences. As a Membership Experience Host, you'll play a vital role in making this happen.
Main Responsibilities:
- To deliver outstanding customer service and ensure every member and guest has an exceptional experience in our club.
- To support the sales and retention of memberships through effective communication and relationship-building.
- To maintain high standards of cleanliness and hygiene in the club, contributing to a positive and healthy environment for our members.
- To be a competent key holder, covering shifts as required and ensuring the club is secure and well-maintained.
- To stay up-to-date with our membership software system and use it to drive sales and retention targets.
- To participate in fitness challenges, classes, and gym floor initiatives, promoting a culture of wellness and engagement.
- To work closely with the Fitness Manager to drive gym floor performance and ensure a seamless member experience.
- To stay knowledgeable about our products and services, ensuring you can make informed recommendations to members.
- To take an active role in maintaining the cleanliness and upkeep of the club, working collaboratively with the team to achieve exceptional standards.
- To drive secondary spend targets and contribute to the overall success of the club.
- To handle member complaints professionally and efficiently, escalating issues to the relevant manager as needed.
Requirements:
- Outgoing personality with a positive mindset and a passion for delivering exceptional customer experiences.
- Competent administrative skills, with the ability to learn and adapt to new systems and processes.
- Driven and ambitious, with a desire to learn and develop both behaviours and competencies specific to the role.
- Willingness to participate in learning and development opportunities, to progress both your competencies and career.
- Able to work flexible shifts, including evenings and weekends, and to take on additional duties as required to support the team.
- Target-focused, with a passion for driving sales and retention targets and contributing to the overall success of the club.
About Us:
Frasers Group is a dynamic and ambitious company, with a passion for delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment, where our people can thrive and grow. If you're passionate about fitness, customer service, and delivering exceptional experiences, we'd love to hear from you.
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