Fitness and Membership Experience Specialist

4 weeks ago


Banstead, Surrey, United Kingdom Frasers Group Full time
Membership Experience Host - Everlast Gyms - Banstead

At Frasers Group, we're passionate about delivering exceptional customer experiences. As a Membership Experience Host, you'll play a vital role in making this happen.

Main Responsibilities:
  • To deliver outstanding customer service and ensure every member and guest has an exceptional experience in our club.
  • To support the sales and retention of memberships through effective communication and relationship-building.
  • To maintain high standards of cleanliness and hygiene in the club, contributing to a positive and healthy environment for our members.
  • To be a competent key holder, covering shifts as required and ensuring the club is secure and well-maintained.
  • To stay up-to-date with our membership software system and use it to drive sales and retention targets.
  • To participate in fitness challenges, classes, and gym floor initiatives, promoting a culture of wellness and engagement.
  • To work closely with the Fitness Manager to drive gym floor performance and ensure a seamless member experience.
  • To stay knowledgeable about our products and services, ensuring you can make informed recommendations to members.
  • To take an active role in maintaining the cleanliness and upkeep of the club, working collaboratively with the team to achieve exceptional standards.
  • To drive secondary spend targets and contribute to the overall success of the club.
  • To handle member complaints professionally and efficiently, escalating issues to the relevant manager as needed.

Requirements:
  • Outgoing personality with a positive mindset and a passion for delivering exceptional customer experiences.
  • Competent administrative skills, with the ability to learn and adapt to new systems and processes.
  • Driven and ambitious, with a desire to learn and develop both behaviours and competencies specific to the role.
  • Willingness to participate in learning and development opportunities, to progress both your competencies and career.
  • Able to work flexible shifts, including evenings and weekends, and to take on additional duties as required to support the team.
  • Target-focused, with a passion for driving sales and retention targets and contributing to the overall success of the club.

About Us:

Frasers Group is a dynamic and ambitious company, with a passion for delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment, where our people can thrive and grow. If you're passionate about fitness, customer service, and delivering exceptional experiences, we'd love to hear from you.



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