Current jobs related to Fitness Experience Manager - Banstead, Surrey - Frasers Group

  • Fitness Experience Manager

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job Title: Fitness Experience ManagerJob Summary:We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving sales and retention, and ensuring seamless operations across our fitness...

  • Fitness Experience Manager

    3 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job PurposeTo deliver an exceptional member experience, driving sales and retention through excellent customer service and a deep understanding of our fitness products and services.To maximise every member and guest's experience in our club, supporting the sales and retention of memberships through outstanding customer service.To develop and implement...

  • Fitness Experience Manager

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job Title: Fitness Experience ManagerJob Summary:We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our front-of-house team, you will be responsible for delivering an exceptional member experience, driving sales and retention, and ensuring our members are benefiting from the...

  • Fitness Experience Manager

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job PurposeTo deliver exceptional customer experiences and drive sales and retention within our clubs.To work closely with the General Manager and Fitness Experience Manager to ensure our members receive a seamless and engaging experience.To develop and implement strategies to increase secondary spend and revenue.To lead and motivate the front of house team...

  • Fitness Experience Manager

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job PurposeTo deliver exceptional member experiences and drive sales and retention through outstanding customer service.To work closely with the GM and FEM to ensure members are benefiting from the member journey.To up-skill the member experience team members to a level where they can recommend all the products/services on offer.To take ownership of all...

  • Fitness Experience Specialist

    3 weeks ago

    Banstead, Surrey, United Kingdom Everlast Gyms Full time

    Member Experience ManagerAt Everlast Gyms, we're committed to delivering exceptional member experiences that drive retention and revenue growth. As a key member of our team, you'll play a vital role in maximising every member & guest's experience in our club.Key Responsibilities:Support the sales and retention of memberships through excellent customer...

  • Fitness Experience Director

    7 days ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Company OverviewFrasers Group is a dynamic and ambitious company dedicated to delivering exceptional fitness experiences. With a strong focus on customer satisfaction, we strive to create a welcoming and motivating environment for our members.Estimated Salary: £45,000 - £55,000 per annumJob DescriptionWe are seeking an experienced Fitness Experience...

  • Fitness Experience Host

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Company OverviewFrasers Group is a dynamic and ambitious company that values the passion and dedication of its people. Our team is driven by a shared commitment to excellence, and we're seeking a talented individual to join our ranks as a Fitness Experience Host.Main ResponsibilitiesDeliver exceptional customer service to every member and guest, ensuring a...

  • Fitness and Membership Experience Specialist

    4 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Membership Experience Host - Everlast Gyms - BansteadAt Frasers Group, we're passionate about delivering exceptional customer experiences. As a Membership Experience Host, you'll play a vital role in making this happen.Main Responsibilities:To deliver outstanding customer service and ensure every member and guest has an exceptional experience in our club.To...

  • Customer Experience Champion

    3 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job PurposeMaximise every member & guest's experience in our club by supporting sales and retention through excellent customer service. Ensure thorough understanding of fitness products/services on offer, working closely with the GM and FEM to benefit members from the member journey.Fitness ProductStay up to date with current Fitness Challenges, Class...

  • Fitness and Cleaning Professional

    2 days ago

    Banstead, Surrey, United Kingdom Everlast Gyms Full time

    About Everlast GymsWe are a dynamic fitness community dedicated to providing a clean and welcoming environment for our members. As a Maintenance Assistant, you will play a crucial role in ensuring our facilities meet the highest standards of hygiene and safety.Job DescriptionClean and maintain all gym areas, including workout floors, locker rooms, showers,...

  • Member Experience Manager

    9 hours ago

    Banstead, Surrey, Surrey, United Kingdom Everlast Gyms Full time

    Member Experience Manager - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company...

  • Business Development Manager

    2 weeks ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Job DescriptionWe are seeking an experienced Business Development Manager to join our team at Frasers Group.About the RoleThe successful candidate will be responsible for driving all revenue lines from membership sales to product and secondary income, ultimately contributing to the overall profitability of the gym. Key responsibilities include:Representing...

  • Membership Experience Host

    9 hours ago

    Banstead, Surrey, Surrey, United Kingdom Everlast Gyms Full time

    Membership Experience Host - Everlast Gyms - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with...

  • Leadership Development Manager

    7 days ago

    Banstead, Surrey, United Kingdom Frasers Group Full time

    Company OverviewFrasers Group is a dynamic and forward-thinking organization that values innovation, ambition, and drive. As a Leadership Development Manager, you will be part of a team that thrives on delivering exceptional results and making a lasting impact.SalaryWe are offering a competitive salary of £40,000 - £60,000 per annum, depending on...

  • Mail Carrier with Driving Experience

    7 days ago

    Banstead, Surrey, United Kingdom Royal Mail Group Full time

    Transform Your Career as a Mail CarrierWe are seeking a skilled and motivated Mail Carrier to join our team in Banstead, KT17 1AA. As a Mail Carrier, you will be responsible for delivering mail and packages to customers across the area.About Royal Mail GroupRoyal Mail Group is committed to reinventing itself for the future, and we believe that our employees...

  • Restaurant Supervisor

    4 weeks ago

    Banstead, Surrey, United Kingdom Prezzo Full time

    Restaurant Supervisor Role OverviewWe are seeking a passionate Restaurant Supervisor to join our Prezzo team and contribute to delivering exceptional dining experiences for our customers.The Role:As a Restaurant Supervisor, you will be responsible for leading our team to achieve our mission of becoming the UK's favourite Italian dining experience. You will...

  • Deputy Manager Position

    3 weeks ago

    Banstead, Surrey, United Kingdom Anchor Hanover Full time

    Key Responsibilities:As a Deputy Manager at Anchor, you will play a crucial role in supporting the overall management of our care home, ensuring the well-being and comfort of our residents. This includes:Assist in overall management: Collaborate with the Home Manager to oversee daily operations, staff management, and resident care.Quality care: Ensure...

  • Deputy Manager

    4 weeks ago

    Banstead, Surrey, United Kingdom Anchor Full time

    About the Role:We are seeking a dedicated and compassionate Deputy Manager to join our friendly and supportive team at Ridgemount Banstead Care Home. As a key member of the management team, you will work closely with the Home Manager to ensure the delivery of the highest standards of care and service to our residents.Key Responsibilities:Support the Home...

  • Early Years Educator

    2 weeks ago

    Banstead, Surrey, United Kingdom Bright Horizons Full time

    Job Title: Early Years PractitionerNursery Overview: Bright Horizons Banstead Day Nursery and Preschool is a well-established, Ofsted-rated Good nursery providing high-quality childcare and education for children aged [insert age range].About the Role: We are seeking a highly motivated and experienced Early Years Practitioner to join our team. As a key...

Fitness Experience Manager

1 month ago

Banstead, Surrey, United Kingdom Frasers Group Full time

Job Title: Fitness Experience Manager

Job Summary:

We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving sales and retention across our fitness clubs.

Key Responsibilities:

  • To maximise every member & guest's experience in our club.
  • To support the sales and retention of memberships through excellent customer service.
  • To have a thorough understanding of the fitness products/services on offer, working closely with the GM and FEM ensuring our members are benefiting from the member journey on offer.
  • To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
  • To take ownership of all secondary retail spend working towards KPI's for yourself and the team.
  • To manage and develop a commercially aware front of house team
  • To have a full understanding of the membership software system to enable to manage member queries.

Requirements:

  • A role model for all club staff, leading by example with your excellent customer service, commercial and operational skills.
  • An expert in all aspects of memberships, administration and email communication.
  • An inspirational leader for your team, modelling industry leading service levels. Organised – to ensure membership requests, queries and complaints are dealt with promptly to provide an excellent customer experience.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • A change agent, utilising the strong relationships built with key personnel and therefore able to implement new products and initiatives as and when required.
  • Able to drop into operational key holder duties as and when the business requires.
  • Passionate about fitness, administration and customer service
  • Target focussed – to support the club with sales and retention towards achieving success for the business
  • Revenue driven – to grow the member spend per head.