Fitness Experience Manager
4 weeks ago
Job Purpose
- To deliver exceptional member experiences and drive sales and retention through outstanding customer service.
- To work closely with the GM and FEM to ensure members are benefiting from the member journey.
- To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
- To take ownership of all secondary retail spend and manage KPIs for yourself and the team.
Key Responsibilities
- Ensure you and your team are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.
- Support the Fitness Experience Manager with Gym Floor Tasks, Focus points and challenges.
- Take part in new classes to ensure you can effectively communicate to members.
- Take full ownership and accountability of the secondary spend KPI targets.
- Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.
Requirements
- A role model for all club staff, leading by example with excellent customer service, commercial and operational skills.
- An expert in all aspects of memberships, administration and email communication.
- An inspirational leader for your team, modelling industry leading service levels.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
About Us
Frasers Group is a dynamic and ambitious company that values passion, ambition and drive. We are looking for a talented individual to join our team and help us achieve our goals.
-
Fitness Experience Manager
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob Title: Fitness Experience ManagerJob Summary:We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving sales and retention, and ensuring seamless operations across our fitness...
-
Fitness Experience Manager
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob Title: Fitness Experience ManagerJob Summary:We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving sales and retention across our fitness clubs.Key Responsibilities:To maximise...
-
Fitness Experience Manager
3 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob PurposeTo deliver an exceptional member experience, driving sales and retention through excellent customer service and a deep understanding of our fitness products and services.To maximise every member and guest's experience in our club, supporting the sales and retention of memberships through outstanding customer service.To develop and implement...
-
Fitness Experience Manager
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob Title: Fitness Experience ManagerJob Summary:We are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Frasers Group. As a key member of our front-of-house team, you will be responsible for delivering an exceptional member experience, driving sales and retention, and ensuring our members are benefiting from the...
-
Fitness Experience Manager
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob PurposeTo deliver exceptional customer experiences and drive sales and retention within our clubs.To work closely with the General Manager and Fitness Experience Manager to ensure our members receive a seamless and engaging experience.To develop and implement strategies to increase secondary spend and revenue.To lead and motivate the front of house team...
-
Fitness Experience Specialist
3 weeks ago
Banstead, Surrey, United Kingdom Everlast Gyms Full timeMember Experience ManagerAt Everlast Gyms, we're committed to delivering exceptional member experiences that drive retention and revenue growth. As a key member of our team, you'll play a vital role in maximising every member & guest's experience in our club.Key Responsibilities:Support the sales and retention of memberships through excellent customer...
-
Fitness Experience Director
4 days ago
Banstead, Surrey, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a dynamic and ambitious company dedicated to delivering exceptional fitness experiences. With a strong focus on customer satisfaction, we strive to create a welcoming and motivating environment for our members.Estimated Salary: £45,000 - £55,000 per annumJob DescriptionWe are seeking an experienced Fitness Experience...
-
Fitness Experience Host
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeMembership Experience HostAt Frasers Group, we're passionate about delivering exceptional experiences for our members. As a Membership Experience Host, you'll play a key role in ensuring every member and guest feels valued and supported.Main Responsibilities:To maximize every member's experience in our club, providing exceptional customer service and...
-
Fitness Experience Host
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a dynamic and ambitious company that values the passion and dedication of its people. Our team is driven by a shared commitment to excellence, and we're seeking a talented individual to join our ranks as a Fitness Experience Host.Main ResponsibilitiesDeliver exceptional customer service to every member and guest, ensuring a...
-
Fitness and Membership Experience Specialist
4 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeMembership Experience Host - Everlast Gyms - BansteadAt Frasers Group, we're passionate about delivering exceptional customer experiences. As a Membership Experience Host, you'll play a vital role in making this happen.Main Responsibilities:To deliver outstanding customer service and ensure every member and guest has an exceptional experience in our club.To...
-
Customer Experience Champion
3 weeks ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob PurposeMaximise every member & guest's experience in our club by supporting sales and retention through excellent customer service. Ensure thorough understanding of fitness products/services on offer, working closely with the GM and FEM to benefit members from the member journey.Fitness ProductStay up to date with current Fitness Challenges, Class...
-
Business Development Manager
1 week ago
Banstead, Surrey, United Kingdom Frasers Group Full timeJob DescriptionWe are seeking an experienced Business Development Manager to join our team at Frasers Group.About the RoleThe successful candidate will be responsible for driving all revenue lines from membership sales to product and secondary income, ultimately contributing to the overall profitability of the gym. Key responsibilities include:Representing...
-
Leadership Development Manager
4 days ago
Banstead, Surrey, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a dynamic and forward-thinking organization that values innovation, ambition, and drive. As a Leadership Development Manager, you will be part of a team that thrives on delivering exceptional results and making a lasting impact.SalaryWe are offering a competitive salary of £40,000 - £60,000 per annum, depending on...
-
Mail Carrier with Driving Experience
3 days ago
Banstead, Surrey, United Kingdom Royal Mail Group Full timeTransform Your Career as a Mail CarrierWe are seeking a skilled and motivated Mail Carrier to join our team in Banstead, KT17 1AA. As a Mail Carrier, you will be responsible for delivering mail and packages to customers across the area.About Royal Mail GroupRoyal Mail Group is committed to reinventing itself for the future, and we believe that our employees...
-
Restaurant Supervisor
4 weeks ago
Banstead, Surrey, United Kingdom Prezzo Full timeRestaurant Supervisor Role OverviewWe are seeking a passionate Restaurant Supervisor to join our Prezzo team and contribute to delivering exceptional dining experiences for our customers.The Role:As a Restaurant Supervisor, you will be responsible for leading our team to achieve our mission of becoming the UK's favourite Italian dining experience. You will...
-
Deputy Manager Position
3 weeks ago
Banstead, Surrey, United Kingdom Anchor Hanover Full timeKey Responsibilities:As a Deputy Manager at Anchor, you will play a crucial role in supporting the overall management of our care home, ensuring the well-being and comfort of our residents. This includes:Assist in overall management: Collaborate with the Home Manager to oversee daily operations, staff management, and resident care.Quality care: Ensure...
-
Deputy Manager
3 weeks ago
Banstead, Surrey, United Kingdom Anchor Full timeAbout the Role:We are seeking a dedicated and compassionate Deputy Manager to join our friendly and supportive team at Ridgemount Banstead Care Home. As a key member of the management team, you will work closely with the Home Manager to ensure the delivery of the highest standards of care and service to our residents.Key Responsibilities:Support the Home...
-
Early Years Educator
2 weeks ago
Banstead, Surrey, United Kingdom Bright Horizons Full timeJob Title: Early Years PractitionerNursery Overview: Bright Horizons Banstead Day Nursery and Preschool is a well-established, Ofsted-rated Good nursery providing high-quality childcare and education for children aged [insert age range].About the Role: We are seeking a highly motivated and experienced Early Years Practitioner to join our team. As a key...
-
Nurse Specialist
4 weeks ago
Banstead, Surrey, United Kingdom careers4a - Jobboard Full timeJob Title: Staff Nurse - Neuro-RehabilitationJob Summary:We are seeking a dedicated and experienced Staff Nurse to join our team in a Neuro-Rehabilitation setting. As a Staff Nurse, you will be responsible for delivering high-quality patient care, working collaboratively with the Clinical Services Manager and Director to ensure the smooth running of our...
-
Care Administrator
4 weeks ago
Banstead, Surrey, United Kingdom Anchor Full timeAbout the RoleWe are seeking a highly organized and detail-focused Care Administrator to join our team at Anchor. As a Care Administrator, you will be responsible for implementing and maintaining effective administration and financial systems to meet location, customer, and external requirements.Key ResponsibilitiesImplementing and maintaining effective...