Fitness Experience Manager

4 weeks ago


Banstead, Surrey, United Kingdom Frasers Group Full time

Job Purpose

  • To deliver exceptional member experiences and drive sales and retention through outstanding customer service.
  • To work closely with the GM and FEM to ensure members are benefiting from the member journey.
  • To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
  • To take ownership of all secondary retail spend and manage KPIs for yourself and the team.

Key Responsibilities

  • Ensure you and your team are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.
  • Support the Fitness Experience Manager with Gym Floor Tasks, Focus points and challenges.
  • Take part in new classes to ensure you can effectively communicate to members.
  • Take full ownership and accountability of the secondary spend KPI targets.
  • Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.

Requirements

  • A role model for all club staff, leading by example with excellent customer service, commercial and operational skills.
  • An expert in all aspects of memberships, administration and email communication.
  • An inspirational leader for your team, modelling industry leading service levels.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.

About Us

Frasers Group is a dynamic and ambitious company that values passion, ambition and drive. We are looking for a talented individual to join our team and help us achieve our goals.



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