Fitness Experience Host

7 days ago


Banstead, Surrey, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a dynamic and ambitious company that values the passion and dedication of its people. Our team is driven by a shared commitment to excellence, and we're seeking a talented individual to join our ranks as a Fitness Experience Host.

Main Responsibilities

  • Deliver exceptional customer service to every member and guest, ensuring a memorable experience in our club.
  • Support the sales and retention of memberships through proactive engagement and effective communication.
  • Contribute to maintaining the highest standards of cleaning and hygiene in the club, as required.
  • Act as a competent key holder, covering shifts as needed to ensure seamless operations.
  • Develop a strong understanding of our membership software system to provide expert support.
  • Stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and actively participate in these initiatives.
  • Collaborate with the Fitness Manager to drive gym floor success.
  • Ensure a deep understanding of our products and services, and promote them effectively to members.
  • Maintain the cleanliness of facilities to an exceptional standard, working closely with the team to achieve this goal.
  • Drive secondary spend KPI targets through effective engagement and promotions.
  • Address member complaints promptly and professionally, escalating issues to relevant managers as necessary.

Requirements

  • Exhibit an outgoing personality with a positive mindset, demonstrating a passion for fitness, administration, and customer service.
  • Be competent in all administrative duties, with a keen desire to learn and develop specific skills.
  • Be driven and ambitious, with a willingness to participate in learning and development opportunities to progress both competencies and career.
  • Be flexible to work shifts to suit business needs, and take on additional duties to support team members.
  • Be target-focused, supporting the club in sales and retention efforts to achieve business success.


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