Premier Banking Relationship Manager

2 weeks ago


Manchester, United Kingdom NatWest Full time

Role Summary

We are seeking an experienced Banking Customer Experience Specialist to join our Premier Banking team. In this role, you will be responsible for delivering exceptional customer service to our high-net-worth clients, ensuring they have a seamless experience when dealing with us.

Main Responsibilities

  • Respond to inbound calls from Premier customers, resolving their queries and addressing any issues in a timely and professional manner.
  • Provide product information and support to customers, helping them make informed decisions about their finances.
  • Collaborate with colleagues in the department to ensure excellent communication and teamwork.
  • Identify opportunities to improve processes and procedures, enhancing customer satisfaction and efficiency.

Essential Skills and Qualifications

  • Experience working in a customer-facing role, preferably in a banking environment.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • A passion for delivering exceptional customer service, going above and beyond to meet customer needs.
  • Good technology skills, with the ability to multitask while talking to customers.

Benefits and Rewards

As a Banking Customer Experience Specialist with NatWest, you will enjoy a competitive salary of £24,750, plus a range of benefits including contributory pension scheme, life assurance, and a generous holiday entitlement of 33 days (pro rata). You will also receive a comprehensive training programme and ongoing coaching and support to enhance your development.



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