Payment Resolution Expert

2 days ago


Nottingham, Nottingham, United Kingdom The Nottingham Full time

The Nottingham is a forward-thinking organisation dedicated to helping our members achieve their goals. As a Payment Resolution Expert, you'll be instrumental in resolving payment issues and providing exceptional customer experiences.

Your key responsibilities will include:

  • Proactively managing accounts that may fall into arrears and assisting customers during their homeowning journey.
  • Regularly checking in with customers on payment plans and working with them to ensure they have the support they require.
  • Signposting customers to other avenues of support available to them.
  • Contributing to our learning culture through continuous personal development within your role.
  • Collaborating with colleagues to deliver empathetic service to our customers.

Reward and Benefits

This role comes with a competitive salary of £23,000, plus benefits including an annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave (increasing to 29 from January) plus bank holidays, holiday purchase scheme and enhanced family leave.

We pride ourselves on creating an inclusive workplace that values diversity and supports individuals to reach their full potential. Our commitment to overcoming obstacles and turning challenges into opportunities drives everything we do.



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