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Customer Training Services Manager
2 months ago
About the Role:
Menzies Aviation is a leading provider of logistics services to the global aviation industry. As a Customer Training Services Manager, you will play a critical role in delivering exceptional customer experiences and ensuring the highest standards of customer service.
Key Responsibilities:
- Develop and implement customer service strategies to meet the requirements of our airlines and maintain health and safety standards.
- Provide exceptional customer service as per Menzies and airline-specific standards to ensure customer satisfaction at every step of their journey.
- Manage the Customer Services operation at a designated location within set budget levels.
- Ensure effective shift handovers and provide full oversight of the Customer Services operations.
- Consistently achieve internal and airline Key Result Areas (KRAs) and Service Level Agreements (SLAs).
- Work with airport suppliers and handlers to ensure prescribed levels of service at agreed standards are delivered.
Requirements:
- Substantial operational management/supervisory experience.
- Experience and knowledge of aviation services, customer service both front and back of house.
- Excellent leadership and people management skills.
- Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
- Aptitude to develop the departmental management team, succession planning, and re-engineer business processes as demanded by changes in the business.
About Menzies Aviation:
Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
