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Service Implementation Manager
2 months ago
Yorktel is seeking a highly skilled Service Implementation Manager to join our team. As a key member of our Managed Services team, you will be responsible for the successful onboarding of new and existing customers onto our managed service offerings.
Key Responsibilities:- Provision and configure new devices and enroll them into our monitoring and management service.
- Provide technical support and troubleshooting for video and audio systems to ensure seamless delivery of our services.
- Collaborate with internal teams, including Project Management, Solutions Architect, and Service Desk, to deploy various services and solutions for our customers.
- Develop and maintain accurate documentation and records of customer interactions and technical issues.
- Communicate effectively with internal staff, client representatives, and subcontractors to ensure timely and efficient resolution of customer issues.
- 3+ years of experience in videoconference VNOC operations, management platforms, or incident management.
- Knowledge of videoconferencing standards, signaling, and protocols.
- Experience with major videoconferencing equipment, including OEM hardware from Poly, Cisco, Microsoft Teams Rooms, and Zoom Rooms.
- Strong technical knowledge of partner hardware and solutions, including Poly, Cisco, Teams Rooms, Zoom Rooms, Crestron, AMX, and other audio/video technologies.
- Proficient in the use of computers and MS Suite (Outlook, Project, Excel, and Word).
- Information Security or ITIL fundamentals certification desirable.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
