ITIL Service Configuration Lead

7 days ago

manchester, United Kingdom Cognizant Full time
Job Title: ITIL Service Configuration Lead

Cognizant is seeking a highly skilled ITIL Service Configuration Lead to join our Cloud Infrastructure & Security services practice. As a key member of our team, you will be responsible for leading the execution of ITIL processes, ensuring seamless service delivery, and driving process improvement initiatives.

Key Responsibilities:
  • Lead the execution of ITIL processes, including incident management, problem management, change management, and service catalog management.
  • Develop and implement process improvements to enhance service quality, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure effective service delivery and process adherence.
  • Manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and customer satisfaction.
  • Develop and maintain service knowledge management systems to ensure accurate and up-to-date information.
  • Lead process audits and drive service improvement programs based on audit findings.
Requirements:
  • Proven experience in ITIL processes, including incident management, problem management, change management, and service catalog management.
  • Strong leadership and collaboration skills to drive process improvement initiatives.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze complex problems and develop effective solutions.
  • Experience with service management tools, such as ServiceNow.

Cognizant is an equal opportunities employer and welcomes applications from diverse candidates. We offer a dynamic work environment, opportunities for career growth, and a competitive compensation package.

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