Service Asset Configuration Management Lead
2 days ago
Cognizant is seeking a highly skilled Service Asset Configuration Management Lead to join our Cloud Infrastructure & Security services practice. As a key member of our team, you will be responsible for leading the execution of ITIL processes, defining service goals, and establishing measurable results.
Key Responsibilities- ITIL Process Leadership: Act as a single point of contact for the execution of ITIL processes, including incident management, problem management, change management, and asset management.
- Service Goal Definition: Define and establish service goals, expected outcomes, and measurable results.
- Strategic Direction: Provide strategic direction and guidance on ITSM processes and functions, as well as their supporting tools.
- Process Improvement: Develop business cases to propose and implement additional ITSM processes and functions to further improve service.
- Crisis Management: Act as a crisis manager during the occurrence of critical incidents, guide proactive problem management, and address critical issues to avoid change failures.
- CMDB Management: Ensure up-to-date maintenance of the Configuration Management Database (CMDB) and achieve availability and capacity targets.
- Process Adherence: Continually analyze and refine service portfolio metrics to help shape the future ITSM strategy, ensuring process adherence and meeting quality norms.
- Internal Audits: Drive internal audits and define service improvement programs based on external audit findings.
- Reporting: Report to customers on all process areas as per contractual agreements.
- ITIL Process Experience: Experience in ITIL processes, including incident management, problem management, change management, and asset management.
- ITSM Process Experience: Experience in ITSM processes and functions, as well as their supporting tools.
- Crisis Management: Experience in managing critical incidents, guiding proactive problem management, and addressing critical issues.
- CMDB Management: Experience in maintaining the CMDB and achieving availability and capacity targets.
- Process Improvement: Experience in developing business cases to propose and implement additional ITSM processes and functions.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, color, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
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