ITIL Configuration Analyst

5 days ago

Manchester, United Kingdom ENGINEERINGUK Full time
About Network Rail

Network Rail is a leading provider of rail infrastructure services in the UK, with a vision to create a better railway for the future. As a key player in the industry, we are committed to delivering high-quality services to our customers and stakeholders.

Job Summary

We are seeking an experienced ITIL Configuration Analyst to join our team. The successful candidate will be responsible for managing high-severity incidents and problems, operating and maintaining incident and problem management processes and procedures, and providing technical guidance and input to all teams within Service Operations.

Key Responsibilities
  • Manage high-severity incidents and problems in line with ITIL processes
  • Operate and maintain incident and problem management processes and procedures
  • Provide technical guidance and input to all teams within Service Operations
  • Act as project resource when requested
Requirements
  • Demonstrable experience of managing high-severity incidents in line with ITIL processes
  • Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange, and Office productivity suite of applications
  • Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software
  • Self-starter requiring little supervision to achieve productivity and service targets
Desirable Qualifications
  • ITIL Foundation certification
  • Microsoft/Oracle accreditation in relevant disciplines
  • Good working knowledge of networking and protocols
  • Understanding of other Service Management disciplines
What We Offer

We offer a range of benefits, including 28 days annual leave entitlement, discounted online shopping, and a range of pension schemes. We are committed to diversity and inclusion and are an accredited Disability Confident Leader.

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