Operations Director

9 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Talent Hub Full time

About The Talent Hub

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The Talent Hub is a leading recruitment agency specialising in placing exceptional professionals within the care sector.

We are currently seeking an experienced Operations Director to join our team, overseeing daily operations and ensuring the efficient delivery of high-quality care services.

Salary: £60,000 per year

This strategic and operational role will involve balancing service user needs, regulatory compliance, and organisational goals.

Main Responsibilities:

  • Operational Leadership & Quality Assurance: Oversee daily operations, ensure service quality, and implement processes to enhance staff performance and resource utilisation.
  • Quality Assurance & Improvement: Develop frameworks to monitor and enhance care quality.
  • Regulatory Compliance: Ensure services meet legal, regulatory, and quality standards, including CQC compliance, safeguarding, and health & safety regulations.

Main Tasks:

  • Conduct weekly meetings to review performance, set KPIs, and address compliance issues.
  • Lead the development of the operations manual and ensure staff training aligns with company standards.
  • Implement technology solutions to improve efficiency and monitor key performance indicators (KPIs).
  • Oversee audits, compliance checks, and feedback systems to continuously improve care quality.
  • Strong understanding of regulatory standards, particularly CQC.
  • Financial acumen and experience in budget management.

Desirable Qualifications:

  • Level 5+ in health and social care, Project Management qualification, or a nursing/LD qualification.

KPIs for Success:

  • Operational efficiency, staff retention, client satisfaction, and compliance with regulations.

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