Income Collection Specialist

12 hours ago


Birmingham, Birmingham, United Kingdom St Basils Careers Full time

Job Title: Income Collection & Housing Services Deputy Manager

Reports to: Income Collections & Housing Services Manager

Salary: Scale SO1, Points 29-31, £29,090 - £31,014 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Main Responsibilities:

Income Collection, Rents & Service Charges:

  • To support the annual rent and service charge setting process, working with finance, property services, front line managers and our leaseholders/freeholders as required
  • To deliver the administrative aspects of rent and service charge changes including, but not limited to, issuing rent letters and updating our housing management system
  • To develop and maintain strong relationships at operational level with local authority housing benefit teams, DWP and any other stakeholders relevant to rents and service charges
  • To manage the collection of rent and service charges ensuring arrears are minimised and relevant staff at all levels in central and frontline teams deliver their responsibilities
  • To develop and maintain strong relationships at operational levels with local authority housing benefit teams, DWP and any other stakeholders relevant to rents and service charges

Key Skills and Qualifications:

Essential:

  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment

Desirable:

  • Experience of working in a housing or finance environment
  • Knowledge of housing benefit and rent collection procedures
  • Ability to work with a range of stakeholders, including leaseholders, freeholders, and local authority housing benefit teams


  • Birmingham, Birmingham, United Kingdom St Basils Full time

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