Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Care Assistant to join our team at West End Dental Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities:
- Provide a welcoming and professional service to patients, both in person and over the phone.
- Manage patient records, scheduling, and inquiries with attention to detail.
- Support the clinical team in delivering high-quality care by ensuring efficient communication and coordination of services.
- Participate in training programs and actively develop your skills to grow within the group.
Requirements:
- Experience in a customer-facing role and providing excellent customer service.
- Problem-solving skills and ability to manage challenges in a fast-paced environment.
- Resilience and ability to handle pressure in a customer-facing role.
- Strong verbal and written communication skills, with an excellent telephone manner.
- Team player with a willingness to support colleagues in achieving shared goals.
- Ability to multitask and prioritize workload efficiently.
- Competence with IT systems and Microsoft Office.
- GCSEs, including a minimum of grade C in English and Maths.
- Full UK driving licence and flexibility to provide cover across different practice locations.
What We Offer:
- Career development opportunities, including clear pathways into dental operations and business management.
- Training and support, including in-house training and ongoing mentorship.
- A friendly, professional, and modern work environment that values teamwork and patient-centred care.
Why West End Dental Group?
We are a group of exclusive private dental practices dedicated to delivering exceptional patient care. Our Customer Care Teams play a vital role in ensuring high-quality patient care, and we are committed to fostering a supportive, collaborative, and growth-oriented environment.
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