Parking Permit Administrator

3 weeks ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

CRA GROUP LIMITED is seeking a highly organized and customer-focused individual to join our team as a Parking Representation Officer. This is a 3-month contract opportunity to work with our Parking and Licensing Team.

Key Responsibilities:

The successful candidate will be responsible for evaluating and approving statutory permissions to park on kerbside space, suspending parking, or licensing the use of the highway. They will also be responsible for minimising fraudulent use of valuable parking/highway space by checking customer eligibility and validating requests.

Essential Skills and Experience:

The ideal candidate will have knowledge or experience of administering parking permits, parking suspensions, and highways licences. They will also have experience of managing an inbox, providing a high standard of response to customers within defined SLA timelines. Additionally, they will be highly organized, able to meet deadlines and targets, and have excellent written communication skills and telephone manner.

Additional Requirements:

The successful candidate will be working from home and will be required to take ownership of issues and resolve problems for customers. They will also be responsible for delivering a highly professional customer experience at all times.

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